Returns Policy
At Deal4Pets, we want to provide our customers with the best shopping experience possible and that you are completely satisfied with your purchase. We have found that most returns and exchanges can be avoided by proper measurement. Please read the description of the item and view the images carefully before purchasing. As always, please feel free to contact us so we can assist you in finding the perfect size paw-wear and must-haves for your pets.
Deal4Pets accepts returns on all items not used, from 30 days of order. After 30 calendar days, we will only offer an exchange or store credit. Please note due to sanitary reasons all dog socks and all dog leg warmers are FINAL SALE and Returns and exchanges will NOT be accepted on these items.
Acceptable items must be in "new, unaltered and unused condition". It must have tags attached and must contain all original boxes, tags, packaging, etc. Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- must be clean and contain NO pet hair. None.
- original product packaging must be intact
- within 30 days from the order date (after 30 days no returns are allowed - exchanges & store credit only. After 60 days no refunds or exchanges/store credit will be accepted)
| AU$7.77 flat restocking fee applies per order regardless of a number of items. For all returns over AU$200 there will be a 15% restocking fee instead of the $7.77 fee. If you are placing a new order or processing an exchange, there will be no restocking fee. |
The customer is responsible for all shipping and handling costs to return items. If an item is received damaged or is incorrectly shipped, please contact Customer Service immediately by email on support@deal4pets.com
Items that are defective and shipped from us or items that you did not order but received from us will qualify for a full refund, excluding the shipping fee.
HOW DOES THE RETURN PROCESS WORK AT DEAL4PETS?
Step 1:
Please notify us of a return within 7 days of receiving your item. You can email support@deal4pets.com stating the reason for the return, please include your order number in the email.
Step 2:
Make sure the item returned to us in the same condition as you received it, with all tags, labels and the original packing slip still attached. Place the item(s) back in the original product packaging and ship them in a bag or a box of your choice. Be sure to pack it well to avoid breakage. Returning the item to us is at your expense and we recommend that you send it by recorded or special delivery. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.
If you are exchanging, you can either place a new order or we can ship your requested item(s) when we receive your return. Placing a new order will be a faster option to receive your items. If you are requesting an exchange through a return (*AU only) you will have a $5 flat shipping fee and you will be charged any difference in pricing between the original and replacement item(s). *International customers will be charged the original shipping fee when requesting an exchange through a return.
Step 3:
Provided we receive the Item within 7 days of the returns number being issued, we shall refund, within 30 days of receipt of the returned item, the cost of the item less the original shipping cost. The refund will be issued to the card/account used to purchase the item. Payment through Credit Card will not be refunded through Cash under any circumstances.
Please note that card refunds may take up to 15 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
These above policies only apply to online transactions.
Free Pay For Shipping
Items that are sold "Free! Pay For Shipping" will not be subject to our returns Policy. All sale will be deemed as FINAL SALE.
